Terms & Conditions of Service

1. Reservations & Confirmations

All reservations made online or via dispatch are confirmed upon issuance of a booking reference number and confirmation email/SMS. Clients are responsible for verifying pickup dates, flight numbers, and terminal details stated on their confirmation receipt.

2. Cancellation Policy

• Sedans & SUVs: Cancellations made more than 4 hours prior to scheduled pickup incur zero cancellation fee. Cancellations made within 4 hours are billed at the full trip rate.
• Stretch Limousines & Vans: Cancellations made more than 24 hours prior to scheduled pickup incur zero penalty. Late cancellations incur the minimum booking fee.

3. Grace Period & Airport Wait Time

We provide a complimentary 15-minute grace period for domestic flights and 30-minute grace period for international flights from the official aircraft touchdown time recorded by aviation authorities. For residential, hotel, or office pickups, 10 minutes of complimentary wait time is provided. Additional wait time is billed in 15-minute increments at the vehicle's standard hourly rate.

4. Vehicle Cleanliness & Conduct Standards

All Princeton Black Car vehicles are 100% smoke-free (including electronic cigarettes and vaping). Any physical damage to vehicle upholstery, electronics, or interior fixtures caused by willful negligence or intoxication will be billed directly to the client at actual restoration cost plus professional cleaning fees.

5. Unforeseen Delays & Liability

While Princeton Black Car maintains a 99.8% on-time record, we are not liable for transit delays caused by severe weather storms, major highway accidents, police closures, or civil emergencies beyond reasonable dispatch control. In the event of unforeseen mechanical events, a replacement luxury vehicle is immediately dispatched.